CONTACT US

Have questions? We're only a phone call away.

AEROPLAN CONTACT CENTRE

Canada, USA, and the Caribbean
1-800-361-5373

7:00 a.m. to midnight ET, daily*


Services for the hearing impaired

1-800-957-7439
* For any inquiries regarding Activities and Merchandise, please note that the operating hours are Monday to Friday between 8 a.m. and 9 p.m. ET and Saturdays between 8 a.m. and 5 p.m. ET





Additional & International contacts

We'll be happy to help you with:

  • Booking a flight reward (service fees apply)
  • Making changes to an existing flight reward (fees apply)
  • Assistance with existing Aeroplan rewards*
  • Assistance with your Aeroplan Account
DISTINCTION CONTACT CENTRE CALL PRIORITY

dDiamond members will enjoy priority access when they enter their Aeroplan Number into the automated system at the start of their call.

Learn more about Distinction Program

International Contacts

United Kingdom
0800 756 3865
7:00 a.m. to midnight ET
France
0825 882 883
9:30 a.m. to 6:00 p.m. Mon-Fri
(0.15€/mn, taxes included, when call is made from a land line)
Germany
069 27 11 51 51
9:00 a.m. to 6:00 p.m. Mon-Fri
Mexico
52 55 9138 0280
7:00 a.m. to 11:00 p.m. ET
Japan
0570-014787/
81-43359300
9:00 a.m. to 5:00 p.m. Mon-Fri
Hong Kong
852.2867.8111
9:00 a.m. to 5:30 p.m. Mon-Fri
All other areas
1-514-395-0300
7:00 a.m. to midnight ET

Services for the hearing impaired

All other areas
1-514-205-7273
7:00 a.m. to 9:00 p.m. ET

WEBSITE SUPPORT

Canada and USA
1-866-689-8080

7:00 a.m. to midnight ET, daily


  


Additional & International Contacts

We can assist you with any technical issues on aeroplan.com, including:

  • Errors you encounter on our site
  • Navigational assistance when booking flight rewards, car rentals and hotel stays online
  • Web browser support
  • Aeroplan.com password assistance

International Contacts

All other areas
1-416-207-5293
7:00 a.m. to midnight ET

Services for the hearing impaired

All other areas
1-416-207-5293
7:00 a.m. to 9:00 p.m. ET