CONTACT US

Have questions? You now have the freedom to easily access and change account information and complete simple transactions online. Check out our Self-Serve tools in our Help Centre to manage your account, book and manage your rewards, and find answers to your questions more effectively.

AEROPLAN CONTACT CENTRE

Canada, USA, and the Caribbean
1-800-361-5373

7:00 a.m. to midnight ET, daily*


Services for the hearing impaired

1-800-957-7439
* For any inquiries regarding Activities and Merchandise, please note that the operating hours are Monday to Friday between 8 a.m. and 9 p.m. ET and Saturdays between 8 a.m. and 5 p.m. ET





Additional & International contacts

We'll be happy to help you with:

  • Navigation assistance and web support
  • Booking a flight reward (service fees apply)
  • Making changes to an existing flight reward (fees apply)
  • Assistance with existing Aeroplan rewards*
DISTINCTION CONTACT CENTRE CALL PRIORITY

dDiamond members will enjoy priority access when they enter their Aeroplan Number into the automated system at the start of their call.

Learn more about Distinction Program

International Contacts

United Kingdom
0800 756 3865
7:00 a.m. to midnight ET
All other areas
1-514-395-0300
7:00 a.m. to midnight ET

Services for the hearing impaired

All other areas
1-514-205-7273
7:00 a.m. to 9:00 p.m. ET