Got questions? We've got answers. Tons of them. If yours isn't in our Top 5 listed here, please visit the Help Section our on our full site.
 
Mobile site
QUESTION
What can and cannot be done on this mobile site?
ANSWER

With the mobile version of Aeroplan.com, a user can:

  • View the account summary, recent transactions and flight bookings;
  • View our partners and promotions;
  • View our Help and Contact Us information

For anything else, we recommend using our full site with a computer instead of a mobile device, as some processes might not work properly on certain mobile devices.

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Keeping My Account Active
QUESTION
How can I make sure my Aeroplan Miles do not expire?
ANSWER

When you stay active in Aeroplan, you make sure that your Aeroplan Miles do not expire. All it takes is one transaction every 12 months to keep your account active, and you have a full 7 years from the time you accumulate the miles to redeem them for a reward. There are so many easy ways to stay active:

The Aeroplan Program thrives on its many partnerships with airlines, hotels, car rental agencies, telecommunication providers, retail business, services and entertainment outlets. There are more than 70 Aeroplan partners, representing more than 150 brands

Redeem your Aeroplan Miles for more rewards than ever from our Aeroplan Partners.

Donate your Aeroplan Miles to one of our Beyond Miles charities.

For more details on the aeroplan program and its partners, please consult the aeroplan.com Website.

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Missing Aeroplan Mileage Credit
QUESTION
How do I get credit for a missing Aeroplan Mileage credit?
ANSWER

Requests and procedure for missing credits vary by partner. For complete details, please refer to the relevant partner's page in the Earn Miles section of our full site.

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Air Canada Altitude
QUESTION
How do I reach Air Canada Altitude Status?
ANSWER

The more you fly with Air Canada, Air Canada Express and the Star Alliance member airlines, the closer you are to achieving Air Canada Altitude status offering exclusive Privileges for a refined, personalized travel experience.

Air Canada Altitude

Air Canada Altitude is Air Canada's new Top Tier Program and is designed to enhance the travel experiences of its most frequent flyers. Air Canada Altitude has five tiers : Altitude Prestige 25K, Altitude Elite 35K, Altitude Elite 50K, Altitude Elite 75K, and Altitude Super Elite 100K.

Find out how to achieve Altitude status.

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Lost Aeroplan Card
QUESTION
What can I do if I lost my Aeroplan Card or it has become illegible?
ANSWER

If you have lost you Aeroplan Card or if it has become illegible, you can request a replacement card in the Your Account section on our full site.

Air Canada Altitude members can request a replacement card by calling the Aeroplan Contact Centre.

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